Sandgate, Brisbane · Serving service businesses Australia-wide
Nothing missed.
Nothing forgotten.
Offsider builds the front office your business deserves: calls answered, leads followed up, staff trained, systems written down. Built by an operator who runs two bricks-and-mortar businesses on these exact tools.
What we do
Where revenue leaks. And the fixes.
Four things we sell, three jobs. Start with the one that hurts most. Nothing is bundled and nothing is forced on you.
Catch it
Nothing rings out, nothing sits unanswered. The enquiry gets a real reply while the person is still thinking about you.
Convert it
The enquiry becomes a booking. Follow-up that actually happens, on a site that answers the question standing between them and paying you.
Run it without you
The part nobody sells you: staff who handle the hard conversation, and the ninety minutes that gets the way you do things out of your head and written down.
03
Communication training
Staff rehearse the hard conversation against a character that pushes back, and are scored on what they actually said. Three modules on one engine: the hard conversations, the quieter track, and languages.
Read more04
The Intake
One ninety-minute session, in your words, and you walk out with the first written policy document your business has ever had. Every other service on this site starts here.
Read moreThe cost of the problem
What do missed calls cost you?
Put your own numbers in. The maths runs on this page and nothing is sent anywhere.
Your numbers, your maths, computed in your browser. Nothing is sent anywhere. Set the inputs conservatively; the result is usually still not small.
The full story of where those calls go, and what we do about it, is on the front desk page.
Why trust us
We run two of these businesses ourselves.
Offsider comes out of a family martial arts academy and a bathhouse in Sandgate, Brisbane. Every product on this site exists because it fixed a real problem in our own front office first: the missed calls, the unanswered enquiries, the staff member winging a hard conversation.
So nothing here is theory. The front desk system answers our real phone. The training product drills our real staff. The playbooks run our real venues. You get the version that already survived contact with the public.
Read the full storyHonesty, as a feature
We publish the mistakes our own AI made in production, and the fixes that followed, on the page that sells it. We tell you what is not built yet. We do not invent statistics, testimonials or case studies, and the results page will stay honest until we have real numbers to put on it.
If that is the kind of supplier you want, we should talk.
Try something live
Our training product has a public demo.
Offsider Training lets staff practise hard conversations against a realistic character and get scored on what they said. The demo is the real product, running our own academy's scenarios.
Fifteen minutes. Straight answers.
Tell us where your week leaks. We will tell you honestly whether we can help, and what it would involve. If we are not the right fit, you will hear that on the call too.
Book a call